Do you accept refunds, returns or exchanges?
- No refunds, returns or exchanges.
Do you provide the footwear?
- The customer ALWAYS provides the footwear UNLESS stated otherwise (please read product descriptions for clarity).
Do you ship internationally?
- For custom designs, I ship to any country, but customer ALWAYS pays shipping fees.
- If you are ordering items from my store, I only ship in the USA, and the shipping is free.
Can anyone order from you?
- Yes I am always accepting orders from paying customers, unless stated otherwise.
Is your work durable?
-Yes my work is fully wearable and durable. Please remember it is artwork, so treat it as such to get the most wear out of it.
Can I provide used footwear to get customized?
-Shoes must be NEW or worn ONCE if they are getting customized.
Can I skip the line if I need a custom done before the stated wait time?
-It depends on my work load at the time, but if I allow it, a RUSH fee will be included on top of the artwork price.
Do you restore sneakers?
-Starting June 1, 2020, I will NO longer clean or restore sneakers.
What if I want something other than shoes painted?
-I am open to painting anything! Please email me at liv@lacedbyliv.com to get started.
Do you offer free work in return for a shoutout/collaboration, etc?
-No, everyone is to be treated equally as long as they are a customer of mine. No work is free under any circumstance.
What is your payment policy?
-Full payment must be made in order to reserve your spot on my order list. Shoes are no longer to be shipped prior to paying.
How do I place an order?
-Please fill out a contact form on my website. I am no longer answering DM’s or social media messages of any kind.